We inspect all our products before shipping. For electronics, we verify that they're in perfect working condition before they leave our facility. You can shop with confidence, knowing your items will arrive undamaged and, for electronics, fully functional.

Returns

1) Reporting Window

• Product Returns: If you wish to return a product, please notify us within 2 days of delivery, You can reach us on WhatsApp or by calling +917507179595. Also please check below (Section #3) Return packaging shipping section for important details.
• Damaged or Missing Item: In the rare event that your order arrives damaged or with missing items, please contact us within 24 hours of delivery, You must also provide an unboxing video when reporting the issue. Please reach out to us on WhatsApp or call +917507179595. Also please check below (Section #2) Your unboxing video section for important details.

2) Your Unboxing Video

To ensure any issues with your order are resolved quickly and smoothly, we require a complete unboxing video. Please record the entire process of opening your parcel from start to finish. If there are any damaged or missing items, make sure they are clearly visible in the video.

This video is an incredibly helpful and necessary step for us to process any returns or refunds. It allows us to quickly verify if damage occurred during transit or due to packaging, ensuring a hassle-free resolution for you without delays. You can feel confident placing your order, knowing we have a clear process in place to assist you!

You can share unboxing video on WhatsApp

Please Note: Without a complete unboxing video, we cannot consider claims for damaged or missing items.

3) Return Packaging and Shipping

When returning an item, please package it properly to prevent damage during transit.

• For damaged items, we'll cover the return shipping costs. This applies if you reported the damage within the specified reporting window and provided the complete unboxing video as requested.
• For all other returns, once our support team approves your return, you'll be responsible for booking and paying for the return shipping. Please use a trackable shipping service. We can help you find one if needed. We also recommend considering shipping insurance to avoid any issues with your refund.

Please keep the following in mind:

• Unboxing Video: We cannot process claims for damaged or missing items without a complete unboxing video.
• Non-Returnable Items: For health and safety reasons, all edible items and food products are non-returnable. Your understanding helps us maintain the highest standards for all our customers.

Refunds

Once we receive and inspect your returned item, we'll process your refund. The refund will be credited back to your original payment method within 3 business days of us receiving the item. Please note that shipping charges are non-refundable.

Cancellations

You can cancel your order at any time while it is in the "Awaiting Processing" status. This gives you flexibility if you change your mind before your order is prepared for shipment.

Once an order has moved into the processing phase, it can no longer be canceled.

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KV's FOODS retains the right to evaluate and determine the eligibility of all return requests. These policies apply equally to both our retail and wholesale customers.

This return policy is subject to change, so please review the policy at the time of purchase. All matters are subject to Pimpri-Chinchwad, Pune Jurisdiction.

For queries, contact +917507179595 / WhatsApp or email contact@kvsfoods.com